Conditions

Delivery conditions

Freely delivered to the dealer's permanent address.
For deliveries outside the retailer's fixed address, a fee of net NOK 1,000 is added to orders below net NOK 20,000. Orders below NOK 6,000 net are charged with a shipping surcharge of NOK 500 net.

Helland secures all receivables through Euler Hermes Norway/Allianz Trade. If a customer does not meet the requirements of our third-party credit insurer, a bank guarantee must be provided or the order must be paid in full in advance before delivery from our factory.

Transport damage

When receiving goods, deviations must always be noted on the waybill. Lack of a non-conformance note results in the complaint not being accepted. The recipient must immediately notify Helland Møbler of deviations.

Order number, photo and documentation are required. Non-visible damage (on packaging) must be reported no later than 7 days after receipt at www.helland.no/reklamasjon

Additional costs in connection with transport damage are not reimbursed by Helland Møbler.

Warranty

There is a 10-year warranty against manufacturing defects on all models, a 5-year warranty on electrical components and gas pumps.

*Does not apply to textiles. Here, the textile supplier is responsible for warranty.

Complaint

Complaints must always be lodged at the website www.helland.no/reklamasjon